Welcome to Clé de Peau Beauté (Hong Kong) e-Commerce. Our goal is to bring you a simple, convenient and secure shopping experience.
Please note that the Terms and Conditions under this eCommerce Policy apply solely to purchases within https://cledepeau-beaute.com.hk/ and have no legal effect in sales transactions via other channels including our physical stores within and outside Hong Kong, except as expressly stated otherwise herein.
1. AVAILABILITY OF CONTENT
Clé de Peau Beauté (Hong Kong) reserves the right to amend or withdraw any content on the Site at any time without any notice. Clé de Peau Beauté (Hong Kong) shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).
2. TERMS OF SALE
By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping center.
3. PRODUCT DESCRIPTION
Clé de Peau Beauté (Hong Kong) will endeavour to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, you may however consider returning the product subject to the Return Policy provided below.
Prices are shown on the Site in Hong Kong Dollars (HK$) only.
The prices of the products will be as stipulated on the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.
For the avoidance of doubt, Clé de Peau Beauté (Hong Kong) reserves the right to adjust its prices on the Site from time to time without any prior notice to you.
5. SECURITY ONLINE
Clé de Peau Beauté (Hong Kong) places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used government approved encryption software. If you wish to learn more about SSL encryption software, please visit http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include but not limited to the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Netscape 6.0 (Windows only)
6. ITEM AVAILABILITY
TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
In case an item of your choice is temporarily out of stock when you are placing your order, we will notify you via email with information on the anticipated shipment date of the backordered item. Backordered items are generally shipped as soon as they are available. If for any reason you wish to cancel a backordered item, please get in touch with us by emailing to email@example.com and we will be happy to assist you.
- Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays).
- Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day
- Standard Delivery orders are processed within 1 - 2 business days.
- Orders are shipped to areas within Hong Kong and Macau only.
- At the moment, we are unable to accept orders to be shipped to addresses outside Hong Kong and Macau.
- We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.
2. MAXIMUM PURCHASE POLICY
Our policy stipulates that the quantity of any single product item must not be greater than 5 in any given order. If you have any queries, please Contact Us and we will be happy to provide assistance.
3. ORDER STATUS
The status of your most recent orders is available for checking on the 'order dispatched' e-mail. You may click the tracking number to view the delivery status of your purchase.
If you wish to track your order via the carrier's website, simply click on the tracking number next to the specific order to view the delivery status of your purchase.
*Please note: For some carriers, it may take up to 24 business hours for the tracking information to be made available after the order has been shipped.
4. CANCEL YOUR ORDER
Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact us by emailing to firstname.lastname@example.org. We may or may not cancel your order and our decision shall be final and conclusive.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Unavailability of item(s)
- Difficulty in processing your payment information
- Cannot ship to the address provided
- A duplicate order was placed
- Upon customer request
- Purchase limits have been exceeded
If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact us via email email@example.com.
5. FIND A MISSING PACKAGE
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you
- Check with neighbours and family members
- Look around the delivery location
- Get in touch with SF Express by phone at (852) 2730 0273 or (853) 2873 7373.
Unless otherwise mentioned (e.g. specifically listed promotions on the website), the following delivery policy is applicable to orders made on the Site.
- Complimentary shipping for each purchase of HK$300 or above
- A delivery fee of HK$40 for any order below HK$300
- Standard Delivery Service is offered to delivery addresses of Hong Kong and Macau only.
- Standard Delivery Service (Hong Kong & Macau)
Areas in service
- Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Lo Wu and Po Toi Islands.
- No Delivery Service will be made outside of Hong Kong and/or Macau.
- We do NOT accept P.O Box as delivery address.
- Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
Shipping days and schedules
- We will try our most commercially reasonable effort to meet the estimated delivery time set out in below but we cannot guarantee that such estimate can be met and shall not be liable for any delay.
- Your parcel will be ready for shipping in 1-2 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.
- Under normal circumstances, you will be able to receive your order in 2-3 business days after the parcel is ready. Please allow extra time for delivery to remote areas. It could take 3-4 business days for the parcel to arrive at the shipping address.
- Delivery service is not available on Sundays and Public Holidays.
Delivery Schedule (with the exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) is as follows:
Mondays to Saturdays: 09:00 – 19:00
Sundays and Public Holidays: Not available
Outlying Islands Delivery Schedule:
Cheung Chau - Mondays and Thursdays: 14:00 - 18:00
Lamma Island - Tuesdays and Fridays: 14:00 - 18:00
Peng Chau – Wednesdays and Saturdays: 14:00 - 18:00
Clé de Peau Beauté (Hong Kong) reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
Shipment tracking/ change of shipping address
- Once the order is shipped out, you can acquire the Waybill number in 'order dispatched' e-mail. If you would like to track your parcel, please contact SF Express.
- If you need to make changes to the delivery address after the order is shipped out, please directly contact the Customer Service of SF Express for such arrangement. All expenses arising from the change shall be borne by the customer.
- In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact SF Express directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.
SF Express Customer Service Hotline and Office Hours
- Phone No.: +852 2730 0273 (Hong Kong) / +853 2873 7373(Macau)
- Working Hours:
- Mondays to Fridays: 08:00 - 20:30
- Saturdays, Sundays and Public Holidays: 08:00 - 20:00
- EF Locker (Hong Kong only)
- Orders can be delivered to EF Locker selected by customer at checkout.
- The HKSAR phone number (+852) entered should be able to receive SMS notifications.
- The shipment will be ready in 1-2 business days upon confirmation of payment.
- Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days, depending on the availability of the locker. Customer will receive an SMS notification with the locker PIN upon delivery.
- Customer should retrieve their order from the selected locker.
- The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.
- For choosing EF Locker: The parcels might be packed and dispatched separately based on the size and amounts of items. SF Express might further contact you on the pick-up arrangement if the package exceeds the size of EF Locker.
From now onwards, for parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit
thereafter. SF Express may update charges and Terms Conditions, please visit
SF Express official website or contact SF customer service
hotline for details.
SF Express will update the list of ‘Hot’ and ‘Regular’ EF Lockers on a regular basis.
EVENTS OUTSIDE OF OUR CONTROL
Clé de Peau Beauté (Hong Kong) shall not be liable or responsible for any failure to perform, or delay in performance of, any of Clé de Peau Beauté (Hong Kong)’s obligations under a contract that is caused by events outside Clé de Peau Beauté (Hong Kong)’s reasonable control.
Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
- Delay or any disruption of services due to the use of public or private telecommunication networks
- The acts, decrees, legislation, regulations or restrictions of any government.
Clé de Peau Beauté (Hong Kong)’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Clé de Peau Beauté (Hong Kong) will have an extension of time for performance for the duration of that period.
We accept payments made by:
- WeChat Pay HK
- American Express
- China UnionPay
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
1. THE RETURN POLICY
We hope that you are delighted with your order. However, if you are not entirely satisfied for any reason whatsoever with your purchase, you may return any purchased items in their original condition for a full refund or exchange within 7 days from delivery.
Products must be unopened and in their original packaging. No returns will be accepted for opened or used products.
Refunds and exchanges will be processed within 7 business days upon receipt of the items. Refunds (excluding the initial delivery charge) will be made to the original form of payment.
Returns or exchanges for purchases made online will be processed in accordance with the Return Process below and will not be accepted for any return or exchange at Clé de Peau Beauté (Hong Kong) shops or counters.
2. THE RETURN PROCESS
Contact Clé de Peau Beauté (Hong Kong)
We kindly ask you to contact us via email firstname.lastname@example.org to inform us of your decision to return the item(s). In order to process your request, please provide us with the following information for verification:
- Order number
- Order date
- Product name and quantity which need to be refunded
- Reason for refund
- Photo of the product
- Pack the item(s) for return
- If your request is accepted, carefully pack the items into the box and attach the original receipt or packing slip.
- Please ensure that the items you are returning are unopened, resalable and in its original packaging, with all the accessories. No returns will be accepted for opened or used products.
Receive a Refund
Your refund will be credited to the original form of payment. No cash refund will be provided. Shipping fees or gift wrap is non-refundable.
Please note, due to varying processing times between payment providers, the time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.
Limitation of Liability
Clé de Peau Beauté (Hong Kong) warrants that any product(s) purchased from us through the Site is of satisfactory quality.
Clé de Peau Beauté (Hong Kong)’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). Clé de Peau Beauté (Hong Kong) accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Shiseido Hong Kong Limited (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of these terms and conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you have any enquiry relating to any order you purchase on/through the Site, please contact us via email email@example.com.